Contact Center Systems Manager
Company: VirtualVocations
Location: Hialeah
Posted on: February 5, 2025
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Job Description:
A company is looking for a Manager, Contact Center Systems.
Key Responsibilities
Lead a cross-functional team in executing enterprise-level
transformation initiatives
Coach team members to identify and quantify measurable business
benefits
Create high-quality executive-level presentations to track
initiative progress and KPI performance
Required Qualifications
Bachelor's Degree in a related field or equivalent experience
required
5+ years of experience in at least three of the following areas:
process improvement, business analysis, customer experience,
organizational change management, or project management
Certified Project Management Professional (PMP), Lean Six Sigma, or
Organizational Change Management preferred
Keywords: VirtualVocations, Coral Springs , Contact Center Systems Manager, Executive , Hialeah, Florida
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